Savings were just the start for this law firm

As you know, our suite of online conveyancing tools eases and speeds the closings of residential real estate deals. But how each law practice uses RealtiWeb varies from firm to firm - and it varies between the six different provinces in which it’s offered.

So, we’re talking with firms like yours about how they use RealtiWeb.

We recently talked with Herb Franz, Office Manager of Franz Hoeppner Wiens Law Office (FHW) in Winkler, Manitoba. The firm delivers services in multiple languages used in rural Manitoba and is “committed to providing excellent client service in real estate, will & estates, and corporate & commercial law.”

The entire practice consists of three lawyers and twelve assistants, four of whom specialize in conveyancing. Currently, Franz Hoeppner Wiens oversees between 30 and 50 real estate closings per month, down from 80 to 100 deals per month they oversaw during the COVID pandemic.

The FHW team know their clients dislike seeing extra charges on their final statements. So, they depend on their conveyancing services to deliver exceptional value for the money.

For years, the FHW team worked with a RealtiWeb competitor. Suddenly the competitor’s prices increased almost overnight. “We didn’t feel comfortable passing that sudden increase in prices along to our clients,” said Mr. Franz.

Instead, they searched for another online conveyancing service and quickly found RealtiWeb. They were ready to migrate their business but didn’t want to interrupt business.

“LDD made switching services easy with live support. We felt understood.”

At LDD, we know that offices tend to develop their own routines, and just because something’s new doesn’t automatically make it better. So, as much as possible, we’ve always tried to smooth the transition for new clients.

The FHW conveyancing team found the migration to RealtiWeb manageable, thanks to LDD’s live support. It’s available Monday to Friday, 8am to 8pm EST, which works well for their practice in Manitoba, covering their entire business day in the Central Time Zone.

No question is too small for new LDD clients like Franz Hoeppner Wiens Law Office. Like you, we understand that successful conveyancing is about getting the little details right.

The combination of price with customer service made the difference. “We didn’t feel as attentively supported by our previous service.”

The firm’s transition to RealtiWeb wasn’t just about money, though.

The team at Franz Hoeppner Wiens likes how documents can be customized in RealtiWeb. They have found the customization of documents much simpler in RealtiWeb than with their previous provider. Such functionality minimizes the likelihood of errors and shortens the whole conveyancing process.

LDD thanks Mr. Franz for his time and we look forward to helping the Franz Hoeppner Wiens team close many more real estate deals in the future.