Created a duplicate file? Deal didn’t close? No need to “re-use” files. You can easily request a credit.

LDD can issue credits to firm accounts where files entered into our systems have been cancelled or entered in duplicate. There is a grace period for these requests to be processed at no charge to you.

How to Request Credits

To request credits without any administration charges, follow these steps.

Review the LDD Billing Statement, accessible from the Billing menu, at the end of each month.

Make note of the entries for which your firm is to be credited.

Submit your request, in writing, no later than the 6th day of the month following the month in which the transactions occurred. You will need to provide the transaction date, LDD reference #, your file number, and reason for cancellation.

Once approved, LDD will process your credit requests.

Late Request Administration Charges

Credit requests reported after the 6th day of the month following the month in which the transactions occurred will be subject to a $50 fee per billing statement with an additional $2 fee per transaction.